Continual prompting to login, or "Session Expired" messages
If you repeatedly get bounced back to the login/registration screen,
with no message about an incorrect username or password, this is caused
by your browser not retaining your login information correctly. You may
also see "Session Expired" messages in these cases. To fix this you
need to troubleshoot your browser, so try the following:
Browse Happy—all the cool kids are doing it.
Note that if you have a firewall, you should check its cookie
settings as well and make sure it will allow Starfish Real Estates
cookies to be set. Check the manual or documentation for the firewall
for information on this.
Last Resorts
- Restart your computer.
- Try a different computer.
- Try a different Internet connection.
- Take
a deep breath - the world isn't ending - reply to this email for help.
Be sure to give us as much information as you can about your account
and the problems you are experiencing.
Cookies
Your browser needs to accept cookies. Many browsers have a simple
choice in the Options or Preferences that will let you choose to either
accept or reject cookies. In Internet Explorer, it is a little
different. If you go to Tools > Internet Options > Privacy you
will find a sliding scale. If it is set to High or Block All, our site
will not be able to set the cookies it needs to log you in. A setting
of Medium-High or lower will work. This is what it looks like:
JavaScript
Starfish Real Estate also needs to have JavaScript enabled in order
to function properly. Again, many programs have this as a simple option
in the Preferences, but it's a bit trickier in Internet Explorer. Go to
Tools > Internet Options > Security and click the Custom Level button. Scroll down until you see the Scripting section and make sure that Active Scripting is enabled. Then click OK to all the windows until you're back at your browser.
